EFR » Solutions » Hosted Solutions

Hosted Solutions

    EFR and ZOLL have partnered to manage Zoll's RescueNet ePCR solution. The EFR team is skilled at providing hosted solutions: Our in-house knowledge of the RescueNet Suite of products, coupled with our immediate access to the ZOLL knowledge base makes this service valuable for your organization.

EFR provides and maintains the hardware and software required to maintain the infrastructure - including routine maintenance, database backups, and software upgrades. Your system will be configured based on your needs: number of crew members, vehicle lists, procedure and medications used, any any other agency-specific criteria you select.

Simplifying your technology needs

Zoll RescueNet Suite, Powered by EFR

Plans

Managed Services

    With EFR, enjoy a flexible, completely hosted solution with a single sign-in, no upfront costs and no license fees. Run reports, manage your workload and rest easy knowing you're backed by EFR's Data Validity Guarrantee.

Plug-in to existing fully-functional and NEMSIS-Compliant systems already in production and become instantly powered by nearly a decade of EFR ingenuity.

Need more power, control or customization? Dedicated Hosting gives you all the benefits of EFR Shared hosting on a private server rolled just for you.

Self-Managed Enterprise Services

    Self-Managed Services are available for those departments and organizations that have their own IT or otherwise only need Enterprise hosting. These services include every bit of our automated backups, security, 24/7 emergency support and all the other great features you get from the EFR cloud while allowing full customization of your applications at the expense of EFR-Guarranteed Data Validity and taking responsibility for both general and day-to-day application management.

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Features

 
  • Email, Phone & Chat Support
  • RescueNet Customization
  • Customizable QA workflows
  • Server Access (RDP)
  • EFR Data Validity Guarrantee

Shared

Low Cost

Plug-in!

  • Fully Supported - Support is available from 8-5 Pacific Time, with emergency support available 24/7 if your server becomes inaccessible or unresponsive. For more information, see: Is my issue Supported After-Hours?
  • Partially Supported - We will help you customize any Company-specific elements which do not impact your Data Validity.
  • Not Supported - Remote Access is unavailable on Shared servers to prevent changes which effect your Data Validity and to keep Company data segregated and safe.
  • Fully Supported - Shared and Dedicated plans come with the EFR Data Validity Guarrantee.
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Dedicated

Most Popular

Private Server!

  • Fully Supported - Support is available from 8-5 Pacific Time, with emergency support available 24/7 if your server becomes inaccessible or unresponsive. For more information, see: Is my issue Supported After-Hours?
  • Partially Supported - We will help you customize any part of your system which does not impact your Data Validity.
  • Partially Supported - Limited Remote Access is available to make changes which do not impact your Data Validity.
  • Fully Supported - Shared and Dedicated plans come with the EFR Data Validity Guarrantee.
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Self-Managed

Enterprise

Your Server your way!

  • Partially Supported - With a Self-Managed server, EFR only manages the connection to and health of your server. You and your vendors are ultimately responsible for any Software or Configuration issues. If your server becomes inaccessible or unresponsive, EFR Support is available from 8-5 Pacific Time with emergency support available 24/7. For more information, see: Is my issue Supported After-Hours?
  • Fully Supported - You may customize any part of your system - at the expense of EFR's Data Validity Guarrantee.
  • Fully Supported - Self-Managed plans come with full RDP access to your server to manage as you wish.
  • Not Supported - EFR is unable to guarrantee the validity of data on servers which we do not manage.
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CAD Integration

 
  • ZOLL RescueNet Dispatch & Billing
  • ZOLL RescueNet FireRMS
  • Priority Dispatch AQUA
  • TriTech Tiburon
  • FireCom
  • FTP transfer any NEMSIS file

Shared

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Dedicated

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Self-Managed

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Hostable Products

 
  • My Fire Rules
  • Priority Dispatch ProQA Paramount
  • Priority Dispatch AQUA
  • ZOLL RescueNet FireRMS
  • ZOLL RescueNet ePCR
  • ZOLL RescueNet ePCR for iPad
  • ZOLL RescueNet Insight Analytics
  • ZOLL RescueNet Navigator
  • ZOLL RescueNet Dispatch & Billing
  • ZOLL RescueNet Crew Scheduler
  • ZOLL RescueNet NetTransit
  • ZOLL RescueNet @Work
  • Other Third-Party Software

Shared

  • Partially Supported - Custom and third-party software will be evaluated on a case-by-case basis to ensure security and managability, providing it does not impact your Data Validity.
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Dedicated

  • Partially Supported - Custom and third-party software will be evaluated on a case-by-case basis to ensure security and managability, providing it does not impact your Data Validity.
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Self-Managed

  • Partially Supported - Custom and third-party software will be evaluated on a case-by-case basis to ensure security and managability.
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