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Our Staff

Our Staff

Management Team


Steven Kaufman
Steven has more than 30 years of Fortune 500 and start-up business experience in the US, Europe, and Asia. With a background in finance, marketing, and operations, Steven has overseen multi-national project deployments throughout his career. Steven's main focus is to ensure that all of EFR's resources are fully deployed in order to create long-term, successful partnerships.


Lisa Rogalsky
Director, EMS Billing
Lisa has over 25 years of experience in EMS billing operations management. She manages the company's EMS billing project implementation, budget forecasting, audit and policy/compliance issues. Lisa has managed hundreds of EMS billing client implementations, ranging from small volunteer departments to large municipal organizations, and she is a Certified Ambulance Compliance Officer.


Charlene Conrad
Director, Response Recovery Billing
Charlene is an in-house expert in the emerging field of fire department response recovery billing. Building on her experience in claims processing and customer management, Charlene oversees all aspects of the Response Recovery department to ensure the highest returns and most attentive service for EFR's clients.


Rob Platt
Director, IT
Rob has a distinguished track record of managing large Information Technology operations. He designed and built the industry's first commercial software for emergency response billing. Rob facilitates customer electronic exchange needs and manages EFR's customer support and service team.


Jim Clark
Director, Sales
With more than 40 years of experience with US fortune 500 companies, Jim brings considerable experience to the sales division of EFR. He is fluent in sales, marketing and project management on a national level, has extensive operations experience, and is committed to client satisfaction and customer service at the highest level.